RETURN POLICY

Last updated December 12, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

WILD KONCEPTS LLC
Attn: Returns
RMA #
3625 WESTWOOD NORTHERN BLVD  
Attn: Returns Dept  
CINCINNATI, OH 45211  
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned:

Any Liquids     
Any Paste(s)    
Any Cleaning Materials    
Any Chemicals    
Any Cardboard Boxes    
Any Cotton Inserts    
Iced Out and or Custom Made Jewelry     

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 

Please Note

    

          ANY Sale Item(s) are FINAL SALE and cannot be returned.        
          Please print a RMA form that can be found in the bottom link of website / fill out completely / place it with the item(s) you are returning and email [email protected] stating you are returning Item(s).    
          No Item(s) will be accepted for a return UNLESS an RMA form is completely filled out and IS PRESENT with the Item(s).    
          If you are looking to get a refund on your item(s) place the word REFUND in the bottom of the RMA FORM where it states Please Exchange For:   

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 
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